Return Policy

Order can be cancelled at any time until the bouquet is composed and handed over for delivery. In this case the client is given back all the money. If you want to cancel your order, call +374 91-67-68-77 and tell our specialists that you want to cancel it.

The order can be returned in the following situations:

  • mismatch between the description and the photo on the website;
  • no necessary flowers in stock.

In these cases the client is given back all the money.

Online store "Cataleya Flowers Art Studio" is released from liability for failure to perform or improper performance caused by reasons beyond control of the store or force majeure circumstances.

Since the delivery and payment the product becomes the client's property, and the online store "Cataleya Flowers Art Studio" should not hold responsibility for its quality and continuity.

Money is usually being refunded within a period from 3 to 14 days.


Description of refunding to a payment card

In case a client refused to make a payment via payment card, money is being refunded to the client's payment card. To refund your money you need to send a written notice regarding this to an e-mail: cataleya.flowers@gmail.com.

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